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Check our catalog to find the product you are looking for. You will be able to use the bar at the top of the page to discover all our lines and you can use the filters on the left to customize your search. On each product's page you will find a description of the item, with technical characteristics, measurements, and composition. If you have any questions, please do not hesitate to contact our Customer Care.
You can choose your favorite products, selecting the color from those available, and add them to your cart. Check your cart to make sure you have added only the items you want to purchase. If you want, now you can still change quantities, delete or add some items. After selecting your cart (on the upper-right side, with a bag icon), go to "Proceed to Checkout" or "View Cart". You can Log-In on your account, if you have registered on our website, or continue as a Guest. Fill out the form now with your delivery address. You will also be able to choose the shipping country now, in the shipping form. If you have a promocode, you can add it now: you will find a field in the upper right corner, below the list of products you wish to purchase. You can then go to shipping and payment, entering the required data according to the payment method you have chosen. You can confirm your order: if the order has been registered correctly, you will receive a confirmation message with the order number. Please note that if you wish to request an invoice, you will need to forward all the necessary data to our Customer Care after confirming your payment. After a few minutes, you will receive an e-mail to the address you provided when you placed your order. If you do not see it, please also check your Spam folder.
In the 'Item Details' section you can find all the information needed, such as weight, depth, height, width and composition. Please note that all measurements shown do not include the size of handles and shoulder strap.
The measurements shown on the product page are the same as those on the item label. If you have any questions, please do not hesitate to contact our Customer Care.
If the product you are interested in is out of stock, please select your desired color and enter your email address in the field labeled "Notify Me When Available" on the product page. We will send you an email when the item is available again.
You cannot modify your order once it has been confirmed. You can make a total cancellation of an order while it is still in processing. To check if you can still cancel your order, please contact our Customer Care.
You can check the status of your payment and the status of your order directly from your account, if the purchase placed as a registered user, here: https://www.borbonese.com/account/login?return_url=%2Faccount
From this link you will be able to find the tracking number once the package has been handed to the courier.
If you placed your order as a guest user, on the other hand, you will only receive our automatic order confirmation and order shipment emails with the corresponding tracking code. If you make a return, you will also receive a return authorization and refund confirmation to the email address you entered.
Please note that when placing your order, you can contact our customer service directly and provide all the information necessary for issuing the invoice (only for the Italian market). It will then be sent directly to your tax account as soon as it is ready. For any reason, you can request a postponement from our Customer Care at any time. Please note that you can request a tax invoice within 7 days of the order date.
Immediately after adding products to your shopping bag, you can add the gift option to your order by checking the appropriate box in the shopping cart. Before completing payment, a pop-up will open in which you will need to flag the gift option again. In this window, you will also be able to enter a customised message. Please note that the message text must be no longer than 150 characters and must not contain emoji or special characters. Once you have confirmed the gift option, you will see the purchased products in the cart along with the gift box. At this point, you can proceed with payment. If you wish to receive more than one gift pack, e.g. if you have purchased more than one product, simply change the quantity in the cart and select the number of gift packs you want.
It's possible to choose from the following payment methods:
From December 28th 2020, online payments are even safer thanks to the new European PSD2 legislation that introduces new authentication rules.
From now on, when you place an order with your Credit Card, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments: via SMS, email, or TouchID. We recommend that you contact your bank to ensure that they have your correct contact information in case you are asked to use SMS or email for 3D Secure authentication. If you have any questions, please contact our Customer Care.
We invite you to check the banner on our home page for free shipping terms.
Your order will be prepared from our warehouse in 1-2 business days and will be handed to the courier. After that, we estimate another 1-2 business days for the courier to deliver your package to the address you provided.Please be aware that external factors such as postal or courier delays, logistical problems, adverse weather conditions, or inability to access the address you have provided may affect the timeliness of delivery. Please note that for shipping addresses outsite the italian territory, the delivery time can be longer.
Once you place your order, you will no longer be able to change your shipping address.
Once your order will be shipped, you will receive a confirmation e-mail containing a tracking number and courier information, you can use these information to track your order on the courier website.
Contact our Customer Service at support@borbonese.com or call 0240706865.
If you have experienced any problems with the shipment of your order, please get in touch with our Customer Care team as soon as possible so that we can make the necessary checks. If the tracking information indicates that your order has been delivered but you have not yet received it, please contact our Customer Care within a maximum of 2 days after the expected delivery of your item. We can check with the courier company the status of your shipment.
Shipments to all non-EU countries are made using the DDP (Delivery Duty Paid) formula, whereby customs duties and local taxes will be paid by Borbonese and nothing will be due from the Customer other than the final amount of the order.
You can request a product return within 14 working days from the date of delivery.
To request a return (except for returns of cosmetics or perfumes), please fill out the online return form at the following link.
For complete information, please see our terms and conditions of sale.
For returns that are not defective or under warranty, the costs of returning the products are borne by the Customer and, if the Customer uses the return collection service provided by the Seller, they will be deducted from the refund amount due following the exercise of the right of withdrawal.
These costs are as follows:
BORBONESE reserves the right to change the charges for returning products, for example by offering free returns for partial returns and/or returns above a certain value and/or only for returns from certain countries and/or only on certain days/periods of the year, by indicating this on the Website and notifying the Customer during the return procedure.
To receive a refund, your item must be returned intact in its original packaging (including packaging materials and any documentation, labels, tags, or seals, etc.). Your item must be kept or used only for the time strictly necessary to establish and verify its nature, characteristics and size and must not show signs of wear, tears or stains
If the item is too large or too small, or you just change your mind, you can request a return and refund, as exchanges are not permitted. You can then freely decide to place a new order for the desired product.
Returns are free of charge if the item sent is defective or if you have been sent the wrong item. In all other cases, the return costs are borne by the Customer and the items must be returned to Drop srl within 14 (fourteen) days of delivery.
The costs of returning the products are borne by the Customer and, if the Customer uses the return collection service provided by the Seller, they will be deducted from the refund amount due following the exercise of the right of withdrawal.
These costs are as follows:
BORBONESE reserves the right to change the charges for returning products, for example by offering free returns for partial returns and/or returns above a certain value and/or only for returns from certain countries and/or only on certain days/periods of the year, by indicating this on the Website and notifying the Customer during the return procedure.
Once you submit your return request using the following link: https://www.borbonese.com/en/pages/return-form, you will receive an email with all the necessary instructions. For further information, please contact our Customer Service team.
If your returned item meets our requirements, you will be notified by our Customer Care team and a refund will be issued within the next 14 days using the payment method chosen to place the order. For returns from non-EU countries the refund will be completed for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation.
For any problem with your Borbonese bag or accessory, you can contact us by phone or email. In fact, the Borbonese warranty lasts for two years from the date of purchase, for problems not related to the use of the product itself but to factory defects.
We have a center specialized in repairing our items that will take care of your bag or accessory.
Please note that any tampering by third parties will void the two-year warranty we provide to our customers.
Inside our products, you will find a label that says ""not washable."" Washing Borbonese bags at home, made of fabric or leather, is highly unrecommended for the following reasons:
All leather goods, even if made of fabric, may contain adhesives that could dissolve in contact with water, irreparably ruining the product.
Materials could shrink, making the product wrinkle or even causing it to lose its original shape.
Any leather backings, in contact with water, could discolor and ruin.
Any metal parts, in contact with water, could oxidize.
Don't worry, however, to sanitize your bag we recommend to ask to a specialized laundries who, having viewed the product, may or may not intervene with a water or chemical wash assuming full responsibility for the result.
The sizes of our belts correspond to the following measurements:
Please note that the belt measurement does not include the full length of the belt, but only the length from the third hole to the barb or twin.
All Borbonese products have a plasticized logo card that certifies the authenticity of the item and a tag, usually sewn inside the document pocket for handbags, containing all the information about the product itself.
We can only guarantee the authenticity of products sold through official brand channels such as official boutiques, official online website and authorized online and offline retailers.
We don't provide at the moment gift wrapping service.
Please note, however, that our wallets and key chains, as well as the selection of shoes, are sent inside their own white Borbonese box.
The Black color has a black background, with a lighter Borbonese weave, almost gray in color, as you can see from the product photos. The contrast between the background and the weft is more pronounced.
The Dark Black coloration, on the other hand, has a black background, like the previous one, and the Borbonese Weft darker than the previous one, almost black on black.
If you like the Borbonese pattern to be visible, we recommend that you buy the Black version, but if you want a "see-through" effect, we recommend the Dark Black version.
We suggest to sign up to our newsletter to keep you updated and not miss out on promotions! Signing up is very easy: just enter the requested data in the dedicated area, which you will find at the bottom right side of the website.
Should you have any difficulties or doubts, do not hesitate to contact our Customer Care.
If you wish to unsubscribe and not receive communications from us, you can do it directly from the last newsletter you received. If you have any difficulties or doubts, please do not hesitate to contact our Customer Care.
After signing up for our newsletter you will receive an email with a welcome promocode that will entitle you to 10% off your first purchase.
The welcome code cannot be combined with other promotions and can only be used once on our official online boutique and participating stores.
By signing up for our newsletter, you can also enter your date of birth. On your birthday, we will send you an email with 20% discount code, valid for all non-discounted products, both online in our official store and participating stores for 15 days.
The Welcome promocode can be used on your first order or a subsequent order, within 30 days of signing up. It can be used on all items in our current collection. Please note that the code can only be used once. The Birthday promocode, on the other hand, can be used within 15 days from the date you received it, on our official website and participating stores . It's valid on all items, excluding products that are already discounted.
In order to use your promocode, you can add the items you want to purchase to the cart and go to check out. You will find the Discount Code field on the right side of the page, above the order summary, where you can enter your promocode.
You cannot add a promocode after the order has been placed. If the order is still being processed, you can cancel it and enter a new order keeping in touch with our Customer Care.
Registering a personal account allows you to check your shipping details, view your order history, you can track an order and register a return on your own. You will also be able to create a personal Wishlist, where you can enter all the products you love. Creating an account is very easy: just click on the dedicated icon at the top right and enter the required data. If you wish to cancel your account, please contact our Customer Care.
If you have forgotten your account password, use the "Forgot Password?" function. The system will send you an automatic email with a link to your registered email address. By clicking on this link, you will be able to create a new login password. If you have any difficulties or concerns, please do not hesitate to contact our Customer Care.
A Gift Card is a gift certificate that you can buy and give to someone you care about. Digital Gift Cards are sent in digital format to the email address entered during the order process and can be used as a payment method on Borbonese's official online store www.borbonese.com, while credit lasts.
You can purchase your Digital Gift Card online directly from this Link. Select a Gift Card depending on the amount you wish to give, enter your personal details and complete the order!
No: once you have received the code by e-mail, the gift card can be used immediately.
Enter your Gift Card code in the coupon code field provided at check-out. If your purchase exceeds the gift card balance, you can pay the difference with another available payment method.
No, you can also spend the amount of your Gift Card in several purchase solutions.
Gift cards purchased on the official Borbonese website can only be used on our online store www.borbonese.com and cannot be spent in shops.
You can check the balance of your Gift Card by clicking on the ‘VIEW GIFT CARD’ button in the email you received containing the purchase confirmation or by contacting our customer service at support@borbonese.com or at the number 0240706865
The validity of the Gift Card is 12 months. The expiry date is also specified in the email you received with the code. If the Gift Card credit is not spent by the expiry date, it cannot be refunded, in accordance with current regulations. For more information, please contact our customer service.
Products purchased with a Gift Card can be returned according to the return terms and conditions. Items purchased with a Gift Card will be refunded by issuing a promocode of equal value to be spent in our Borbonese online shop.
The Purchaser has 14 days from the date of purchase of the Gift Card to change their mind and exercise their right of withdrawal, but only if the Gift Card has not yet been used by the Beneficiary.