Refund policy

We hope you like the goods! If you change your mind anyway, the return request must be filled in directly online within 14 days from the date of receipt of your order.

Products must be sent back exactly in the same condition in which you received them: unworn, unwashed and returned with all tags attached.

Therefore, if you try on a garment, please do not remove the labels you find attached, otherwise your return will not be accepted.

RETURN REQUEST

To request a return (except for returns of cosmetics or perfumes), please fill out the online return form at the following link.

For complete information, please see our terms and conditions of sale.

For returns that are not defective or under warranty, the costs of returning the products are borne by the Customer and, if the Customer uses the return collection service provided by the Seller, they will be deducted from the refund amount due following the exercise of the right of withdrawal.

These costs are as follows:

Italy and Vatican City: EUR 10
Europe: EUR 20
United Kingdom: GBP 30
Switzerland: CHF 30

BORBONESE reserves the right to change the charges for returning products, for example by offering free returns for partial returns and/or returns above a certain value and/or only for returns from certain countries and/or only on certain days/periods of the year, by indicating this on the Website and notifying the Customer during the return procedure.

PRODUCTS RETURN

How do I return my items?

Kindly follow the instructions sent to you by email after you have made the return request.

* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.This means that the goods must be accompanied by a pro forma invoice.
Pro forma is mandatory for the following non-EU countries* : Andorra Armenia Azerbaijan Belarus Vatican City Georgia Iceland Liechtenstein Moldova Monaco Norway United Kingdom Russia San Marino Switzerland Ukraine; Asia, Africa, Australia, North America and South America.

REFUND

The refund will be made without undue delay and in any case no later than 14 (fourteen) days from the day on which you made a return request.

You will be credited with the price of the products purchased. Borbonese does not allow exchanges of goods but will refund the cost of returned items. For any exchanges, you will need to place a new order.You will be credited for the price of the purchased products. Borbonese does not allow goods' exchanges, but will refund the cost of the returned items. If you wish to change the items, you will have to register a new order.

Please also note that the technical time required to obtain a refund depends on the internal procedures of your credit institution.

Return for faulty or incorrect product

In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".

Borbonese is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online (in case of defective and/or non-conformity), please contact our Customer Care.

Please provide all the necessary information, including, the related order number and pictures with the labels of the product that you received.

Before sending the goods back we kindly ask you to wait for a reply from our Customer Care that will deal with your claim as soon as possible.

In the event of a defective or non-conforming product, Borbonese will organize a pick up for the product at its own expense.